Qualcrest wishes
to be your partner in growth in bringing you the advantages
of outsourcing.
Leading global
business intelligence and consultancy firms such as Giga, Forrester
Research and McKinsey & Co. have cited various reasons for
the increase of offshore outsourcing by MNCs to India. Outsourcing
was expected to grow to at least 23 percent during 2002. India's
quality and cost benefit edge is one of the major draws for these
organizations, analysts say.
India has strategic
stakes and intrinsic strengths which have made it a major
player in the outsourcing landscape.
For your due
diligence, we consider best to refer you to the NASSCOM
(National Association of Software and Service Companies) site
that very appropriately describes the India advantage that's all
yours to discover.
Some Outsourcing
Success Stories of India.
GE Capital employs 15,000 people and is expected to have 20,000
employees by March 2004 (It has already set up Three Customer
contact centers).
Manages global payroll, accounting, call centers, mortgage and
insurance claims processing.
Call center makes inbound and outbound calls for credit card collections
and response to customer queries.
In one of the largest outsourcing deals British airways outsourced
its customer handling work to an Indian Company. Besides that
it has its own facility of around 750 people to handle an array
of back office applications.
American Express Bank processes internal financial transactions
for all of Asia and employs 600 people.
Lehman Brothers & Citibank too have strategically outsourced
there back office functions to India besides taking equity participation
in local outsourcing organizations.
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